FAQs
ABOUT Eryn
What is Eryn?
Launched in 2025 Eryn is a modern luxury home fragrance brand. We create consciously scented candles that don’t contain any of the typical toxins found in many other products on the market. We use a 100% natural wax made from a creamy coconut and soy blend, combined with natural cotton wicks for a cleaner burn.
At the same time, none of our candles contain any harmful synthetic ingredients. Instead, we work with the best fragrance creators in the world making sure all of our candles are made with the finest fragrance oils, essential oils and natural oil blends.
Find out more about our story here5
OUR PRODUCTS
Where are Eryn products manufactured?
Our fragrance oils and candles are both manufactured in the UK. This is a strategic decision on our part to reduce our impact on the environment by minimising emissions through transportation.
Is your packaging recyclable?
Our packaging is fully recyclable, please check local guidelines.
Does Eryn products contain paraffin?
Never! None of our products contain paraffin. In fact it's one of the ingredients we actively avoid. You can read more about what ingredients we avoid and why here.
Does Eryn products contain any Parabens, SLS, Phthalates or CMRs?
Our products do not contain any Parabens, SLS, Phthalates or synthetic CMRs. Some of them do contain naturally occurring CMRs found in the natural oils used in our fragrances. You can read more about the ingredients we actively avoid here.
Are Eryn products cruelty free and vegan?
Yes, and yes!
What kind of wax do you use?
We use a bespoke blend of coconut and soy wax.
What is the wick in Eryn candles made of?
Our wick is made of 100% cotton.
Does the wick in Eryn candles contain any lead?
Absolutely not! We would never use a wick that has any lead or traces of lead in it.
Do you only make candles?
At the moment we're just creating candles but we're planning to add more products with the same ethos in the near future so stay tuned! If you wish to receive instant updates about new product launches sign up to our emails to be the first to know.
My candle has air bubbles inside the glass
Our candles have a clean burn due to their natural components. If you notice any air bubbles at the side of the glass, these are a completely natural feature – known as wet spots. They're common in hand poured candles and are caused by the shrinkage as the wax cools inside the glass. Some of the wax pulls away from the glass and some sticks to it. This in no way affects the burning experience – your candle will still smell amazing and burn beautifully!
My candle looks like it's "sweating"
We thought you might wonder about this. This phenomenon is called pooling and happens when a bit of fragrance oil leaks out of the wax, often due to drastic changes in temperature. This is completely normal and is due to our candles being made with a natural soy and coconut wax which makes them sensitive to changes in temperature. It often happens when a candle goes from being outside in the cold and into the warmth of our homes. However, this will settle as soon as the candle adjusts to the temperature of your home and usually doesn't reappear once the candle has been burnt for the first time.
How do I know which scent I will like / do you offer samples?
We know it can be tricky to decide on a scent when shopping online. To support we've created a candle finder tool which we hope will be helpful.
At the moment we don't have any samples available but we're looking to add these in the near future. Follow us on Instagram and sign up to our emails to be the first to know when they become available.
If you're still struggling to decide you can always send us a message here or on Instagram and we'll do our best to support you in choosing a candle.
PAYMENTS AND SHIPPING
What types of payment do you accept?
We accept all major payment types including Visa, Mastercard and American Express.
Do you accept gift cards?
Unfortunately at this present moment we do not accept gift cards.
Where do you ship to?
We currently only ship to addresses in the UK but are in the process of adding more markets, stay tuned for updates by signing up to our emails and follow us on Instagram.
Can I cancel or edit my order?
Unfortunately we cannot amend an order once it's been placed. However, if you've made a mistake you can cancel an order and place a new one before it ships, usually within 48 hours. Please keep in mind that we can't cancel an order once it's left our warehouse. Therefore we urge you to let us know as soon as possible after placing your order by emailing us on info@erynfragrances.com.
This also applies to changes to the delivery address. If you discover you've made a mistake when placing your order please email us immediately within 24 hours. Once your order has been processed and shipped we can't make changes to the delivery address. Please note we cannot be held responsible for orders that go missing due to the wrong shipping address being entered. Please review our Shipping policy for more information and before placing an order.
How can I check the status of my order?
Once your order has been received you’ll receive a confirmation email with your tracking number and the link to check your parcel’s status. If you don’t receive your confirmation email within a couple of hours of placing your order, please let us know via email: info@erynfragrances.com
RETURNS AND EXCHANGES
What is your returns policy?
We do hope you’re happy with your order but in the case you change your mind, you're able to issue a return within 14 days of receiving your item(s). Please refer to our Returns & Refunds policy to find out more about the process. On this page you'll also find more information about what to do in the rare event that your item(s) arrive faulty or damaged.
My product arrived damaged or faulty what do I do?
We're so sorry to hear this, and would like to apologise for the inconvenience. Please review our Returns & Refunds policy for more information on how we handle damaged or faulty items.
Do you offer exchanges?
Unfortunately we can't exchange products but you're able to return an item as per our Return policy and place a new order of a different product if you wish. If you need any help please email: info@erynfragrances.co.uk.
PRESS AND PARTNERSHIPS
Do you offer any referral discounts or programs?
We currently do not offer any referral discounts or programs but it's something we're looking to add in the future. Sign up to our emails to stay tuned!
I wish to get in touch regarding press opportunities
How lovely, please send an email to info@erynfragrances.com and kindly mark the email with 'Press opportunity'.
Do you work with influencers?
If you're interested in promoting Eryn on social media please send an email to info@erynfragrances.com, we'd love to hear from you.